Feedback
A ticket centre, not a message thread
A problem can be reported from any detail page, the title is attached automatically, nobody has to type it.
Jump there →
Feedback
How somebody tells you something is wrong
The audio is English only, the subtitles are off, episode 4 cuts out halfway. In most households the operator hears about it in passing, and has forgotten by the time they sit down at the computer.
The route
A ticket centre, not a message thread
A problem can be reported from any detail page, the title is attached automatically, nobody has to type it. That becomes a ticket with a history: open, in progress, closed.
You reply inside it, and the reporter sees the answer in the same place. No chat thread where it drowns between holiday photos, and no e-mail chain where nobody remembers what it was about.
A new ticket can trigger a message on your phone, so you hear about it without looking.
Short and plain
Feedback on a downloaded title
Beside the ticket there is the smaller route: feedback on a title you requested and that has arrived. Stars and a sentence, enough to say whether the file is any good.
The approval list has its own filter for it. So you see at a glance where something went wrong, without walking through every request.
The use is not the star rating but the signal: a title with poor feedback usually needs a different source, and you find out before anybody complains.
Why at all
So that you are not the channel
The actual gain is unremarkable: it keeps requests out of your private messages.
Anybody running a library for family or friends knows it, wishes and problems arrive through five different routes, at all hours, and cannot be found again afterwards. Requests and tickets are the attempt to bring both to one place where they may sit until you have time.
Who judges
Anyone may rate, not just whoever asked for it
A rating judges the file, and anyone who has watched it judges that equally well. Whoever requested a title is no better placed than the rest of the household; often they fetched it for somebody else anyway.
So the rating hangs off the title, not off the request. If Radarr fetches a better copy later, the rating visibly goes stale, what was true of the old file is not automatically true of the new one. And a weak rating turns into a ticket with one click, so it does not rot in a list.